Terms and Conditions
Thank you for taking the time to read the terms and conditions
Our goods and services
We are an online catalog company that markets and and sells custom designer items that would not be on major outlets.
Subject to availability and receipt of payment, requests will be processed within 14 days and delivery confirmed by way email, sms and/or telephone.
The offering on this website is available to South African clients only.
Return and Refunds policy
The provision of goods and services by DesignerBase is subject to availability. In cases of unavailability, DesignerBase will refund the client in full within 30 days. Cancellation of orders by the client will attract a 50% administration fee.
DesignerBase shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569..
Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the DesignerBase bank account, the details of which will be provided on request.
Card acquiring and security
Card transactions will be acquired for DesignerBase via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by DesignerBase separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
DesignerBase takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and DesignerBase chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
DesignerBase may, in its sole discretion, change this agreement or any part thereof at any time without notice
This website is run by Willow-Nettica private company based in South Africa trading as DesignerBase and with registration number 2013 / 090642 / 07.
DesignerBase contact details
Email address is firstname.lastname@example.org and the address is Johannesburg, South Africa.